(according to the provisions of Section 14, Paragraph 1 of Act No. 634/1992 Coll., on Consumer Protection, as amended)
The consumer has the right to submit an application for out-of-court settlement of a consumer dispute to a designated body for out-of-court settlement of consumer disputes. This entity is:
The Czech Trade Inspection Authority
Central Inspectorate - ADR Department
Štěpánská 15
120 00 Prague 2
E - mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web: https://adr.coi.cz
The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, acting in accordance with Act No. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is www.coi.cz.
